I keep being asked for a one-time code when I try to login, what is that?

As a user who has already registered you maybe asked when next logging in for a code, after you entered your username and password.

This is because when you first registered, your organisation has enforced the use of a secondary factor of authentication. At the First time registration and login to Roadmap Pro you would also have been asked to setup a device/authentication application to provide that code for each time you login.

So please use the device/authenticator app to get a one-time code to enter on screen. You will then be logged in.

If you have forgotten the device/authenticator app you used when you first registered

Changefirst Support Team can assist you, if you have either:

• forgotten the name of your device/authenticator app used to generate one-time codes, or
• know the device but have lost it,

please raise a support request.

Further Information

How do I change my authentication device (OTP generator)

First time registration and login to Roadmap Pro