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Changefirst Help Centre
Security
Security
Passwords, authentication, data use
Accounts, Password
My account is disabled?
My details are not recognised when I try to login
Reset my password
How do I change my password?
Authenticator
I keep being asked for a one-time code when I try to login, what is that?
How do I change my authentication device (OTP generator)
Personal Data
What personal data does Changefirst store of its users?
How can I request access to my data?
What personal data does Changefirst require of respondents to a Diagnostic assessment?
Data Location
Where is customer data stored?
Data Backup
How is data backed up?