My details are not recognised when I try to login

Some common issues when your details are not being recognised can be:

• You have not yet registered to use the service - refer to the instructions received by your administrator or Changefirst of how to register and login for the first time.
• You have tried to use a different email address to the one you used to register- you must use the email address you used at the time of registration. Look at the account activation email to remind yourself of the address you used when registering.
• Password isn't working after registering - this can be when the temporary password has not be entered correctly (ensure that you copy only the password in bold and starts after the : ), or has been entered incorrectly multiple times that your account has been temporarily disabled/locked.
• I've already logged in and set my own password but the next time I have tried to login - my password is not recognised. Check that you are not trying to use the temporary password again (this expires after a period) - refer also to resetting your own password if your account is not disabled.