When attempting to login either on first registration or afters you must ensure your credentials (username and password) are entered correctly. If what you enter is not recognised an on screen message will say this and you need to try again.
After a certain number of tries if the information entered is not working you may see a message on screen describing that your user account has been disabled. This requires you to raise a support request with the Changefirst Support team, who can help to unlock your account.
Note that requesting a password reset will not unlock your account and so the request will fail. A Changefirst Support team member will be required to fix unlock your account.
Related Information
Raise a support request | Changefirst Support hours of service
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